I was put in touch with your company this morning regarding a problem I had with my hotmail e-mail account. The account had been corrupted not allowing me access to the site. Wilson happened to be the lucky one to deal with my situation. He spent quite a bit of time with me in correcting things and I wanted you to know how helpful he was. He was extremely patient....I wouldn't have had the patience with me that he did, he was knowledgeable in what needed to be done and was kind enough to explain to me what needed to be done. He also let me know the options available in order to prevent this from happening again. At the time, my main concern was just getting things up and running again and wasn't ready to commit to any of the programs that you have available. However, now that I have had time to think about things and would prefer to not have to deal with this again, will more than likely contact you in the near future to discuss my options regarding your maintenance programs.
With the everyday stress and busy pace that we are all deal with now a days, it is nice to know that there is a place to go to help calm people down and help them/me through the technical difficulties that can and do occur with computers. People tend to spend time complaining about things, I wanted to take some time to compliment Wilson and the service that was provided this morning.