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In computer networking, remote access technology allows logging into a system as an authorized user without being physically present at its keyboard.
Whose software does GuruAid use for remote computer connection?
Once the remote connection software is installed on a computer, can GuruAid connect to the computer without your knowledge?
No. Only when you enter the 6-digit code and check Allow Access can a connection be made with GuruAid agents. Hence there is no way for us to initiate connection with your computer without your knowledge and active participation.
Is the 6-digit Logmein code for my specific account?
No. This code is dynamically generated for every new remote session. In the event that you want to reconnect with our agents, you will have to call us and get a new 6 digit code to initiate another connection.
Can the agents, once remotely connected, access all of the files and data on my computer?
Once the remote connection is made it is as-if the agent is at your desktop navigating your computer. Hence we advice you to close all personal files and folders and if you are not sure keep a watch on agent activity.
What I am not sure about this process and want to disconnect the remote session that has been started?
No problem. Simply close the remote connection window that is opened and the connection will be disconnected. Or simply tell the agent to terminate the session.
The logmein software that is installed on my computer does it always run in the background?
No. The only way the software will run is if you choose to run the exe downloaded. Logmein is a highly reputed company that helps technical support companies like GuruAid change the traditional customer service model. If you have any doubts you should visit their website at .