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Uninstall Malicious Internet Explorer Add-Ons or Toolbars

Problem Description:
Internet Explorer add-ons or toolbars can sometimes cause the browser to run slowly and crash. Some add-ons are spyware that track your browsing history and throw advertising pop-ups. Some can even hijack your home page and redirect it to another site. In such cases the disable or delete add-on button is grayed out. It's a good idea to delete add-ons if you suspect they're causing performance, compatibility, or security problems.
Affected Products:
Internet Explorer for Windows 7, Windows 8, Windows Vista and Windows XP. Internet Explorer for Mac Operating System. Applies to Internet Explorer 7, 8, 9, 10, 11 and beyond.
Cause of the Problem:
  • Add-On installed is malicious or a spyware.
Instructions for Uninstalling Add-Ons :
Step 1 : Use Internet Explorer Tools to Uninstalling Add-Ons
  1. Open Internet Explorer by clicking the Internet Explorer icon on the taskbar.
  2. Click the Tools button and then click Manage add-ons.
  3. Under Show, click All add-ons and then select the add-on you want to delete.
  4. If the add-on can be deleted, you'll see the Remove option. Click Remove and then click Close.
  5. If Add-On cannot be uninstalled go to Step 2.
Step 2 : Enable Enhanced Protection Mode
  1. Enhanced Protected Mode helps protect your computer from malware attacks. When this setting is turned on, only Add-ons and toolbars that are compatible with Enhanced Protected Mode will run. You'll be notified if an add-on is incompatible.
  2. Tap or click the Tools button and then tap or click Internet options.
  3. On the Advanced tab, under Security, select the Enable Enhanced Protected Mode check box and then tap or click OK.
  4. Restart your PC for this setting takes effect. And check if your problem has been fixed. If not, go to Step 3.
Step 3 : Scan the Computer for Virus or Malware.
  1. If you have not been able to remove the add-on or the delete add-on button is grayed out, then most likely your computer is infected.
  2. If you do not have a paid version of Antivirus software, install Microsoft's free version, Microsoft Security Essentials at http://www.microsoft.com/security/scanner/en-us/default.aspx.
  3. This is a useful, free program and can detect most commonly found viruses.
  4. Download and Install it. If you are not familiar with how to Scan using Antivirus software you probably need help from a qualified technician.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 1 855 385 5162.