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Internet Explorer “Cannot Display Web Page Error”

Problem Description:
Internet Explorer will show this error message when the web page that you are trying to open cannot be retrieved. You may get this error even when you are connected to the internet. This error message may also indicate a problem with your internet connection.
Affected Products:
Internet Explorer for Windows 7, Windows 8, Windows Vista and Windows XP. Internet Explorer for Mac Operating System. Applies to Internet Explorer 7, 8, 9, 10, 11 and beyond.
Cause of the Problem:
  • Temporary files such as Browser History, Cookies and Cache.
  • Add-on Installed recently causing conflicts.
  • Internet connection settings maybe messed up.
  • Third-party program maybe conflicting with Internet Explorer.
Instructions for Fixing the “Cannot Display Web Page Error” :
Step 1 : Check if your internet connection is working
  1. Open another alternative browser to see if it connects to the website, if you can, then go to Step 2.
  2. Trying “ping” a website using the cmd prompt in Windows search bar. If Ping runs successfully go to Step 2.
  3. If you cannot connect to Internet, then you may need help from your ISP or a qualified technician.
Step 2 : Delete your browsing history and all temporary browser files
  1. Open Internet Explorer Tool Menu and under it select Internet Options.
  2. Under Browsing history, click Delete.
  3. Select Temporary Internet Files, Cookies and History.
  4. Do not select Form data, or Favorite Website Data, or Passwords.
  5. Click Delete.
  6. Try Connecting to the Internet. If you cannot connect go to Step 3.
Step 3 : Disable Internet Explorer Add-Ons
  1. Tap or click the Tools button and then tap or click Manage add-ons.
  2. Under Show, tap or click All Add-ons and then disable all of them by tapping or clicking each one and then selecting Disable.
  3. Restart Internet Explorer and test.
  4. If you can successfully access the internet then the issue is with an installed add-on. Re-enable each add-on one at a time and test to verify what add-on is causing the issue.
  5. If you cannot connect then go to Step 4.
Step 4 : Check whether a third-party service or program is conflicting with Internet Explorer
  1. Click Start, type msconfig in the search box and then click the displayed System Configuration icon.
  2. Click the Services tab and check the box beside Hide all Microsoft services and then click Disable all.
  3. Next, click the Startup tab. Click Disable all in the bottom right and then click OK.
  4. You will be prompted to reboot your computer. After the reboot, test Internet Explorer for connection.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 1 855 385 5162.